Chaired by Ahmed Bin Saeed and attended by Mansoor Bin Mohammed, the Dubai Health Board reviewed three -year milestones in the advancement of patient -centered care.
His highness Sheikh Ahmed Bin Saeed al Maktoum, president of the Dubai Health Board of Directors, presided over a meeting of the Dubai Health Board of Directors, in the presence of its highness Sheikh Mansoor Bin Mohammed Bin Rashid Al Maktoum, Vice President of Vice President of the Board of Directors of Dubai Health. Dubai Health about the achievements of the three. To take care and the patient’s experience.
The meeting, held at the headquarters of Dubai Health, attended his excellence Dr. Raja Easa al Gurg, his excellence Abdulla Abdul Rahman al Shaibani, Professor Sir Ian Andrew Greer, his excellence Walid Saeed Al Awadhi, Mohammed Hassan Al Shehhi, Dr. Ir. Amer Sharif, CEO of Dubai Health Health, and Professor Alawi Alsheikh-Ali, which represents the University of Medicine and Health Sciences of Mohammed Bin Rashid (MBR).
At the beginning of the meeting, his highness Sheikh Ahmed Bin Saeed to the Maktoum welcomed the members of the Board and praised their efforts to promote a culture of continuous improvement of medical care services in Dubai. He recognized his contributions to improve the quality of services so that they have positively affected experience and patient satisfaction.
He said: “The achievements of Dubai Health on the last three years reflect our commitment to place patients in the hearts of each improvement and transformation. These achievements are a will to dedicate our teams and represent a key step for the realization of a sustainable and centered health system that prioritizes well -being.
His highness expressed his gratitude to the teams of Dubai Health for his dedication, which contributed to achieve a client’s happiness score or around 90% in the Government’s client’s happiness index of 2024, an integrality of reflection, health, health, quality, quality of health, medical care services.
After the meeting, their highlights toured the Operations Center of Dubai Health, where they let the Redesign program of Patient Journey, a strategic initiative to improve the provision of care, the integrated academic health system.
Advance through continuous improvement
His highness Sheikh Mansor Bin Mohammed Bin Rashid al Maktoum described the progress in the provision of patient care as a transformative change in the way in which medical care is provided throughout the city. He pointed out that thesis efforts reflect a vision of appearance forward to sacrifice a perfect attention experience for all members of society.
He said: “We believe that the continuous improvement of our medical care services requires scientific research, an cornerstone to achieve excellence in the quality of care. Our goal is to offer a requirement and expectations ready for the future of Oreatnors or Oresprets of Orynorny. Dubai’s Global Standing as a center for health and excellence innovation.”
Dr. Amer Sharif, CEO of Dubai Health, reaffirmed Dubai Health’s commitment to build an integrated academic health system that places the patient in his nucleus, guided by the best global practices. He emphasized the importance of community contributions in the configuration of medical care services, noting that public feedback on health experiences has become a key pillar to boost improvement efforts. Initiatives such as the launch of the Press Gavey Patient Patient Program and the ‘Dubai Health Majalis: Voice of the Community’ reflect Dubai Health’s commitment to listen carefully to the community and meet them where Behre, aligned with the objectives of the community.
General Description of the Health Operations Center
During the tour of the Health Operations Center, Khalifa Baqer, Operations Director of Dubai Health, presented a complete description of the progress achieved from 2022 to 2024. He observed a measurable growth in patient -centered services, aligned with the main value of Dubai Health of ‘First patient’.
Community Health Services:
Dubai Health recorded significant growth in community medical care services, with performance indicators that improve in all areas. Deliveries in the home of medications increased by 189% to approximately 109,000 in 2024, compared to 37,724 in 2022.
Patient transport services:
As part of the efforts to improve the quality of the service and improve access to medical care, Dubai Health launched the patient transport service to offer dedicated transport for patients between their homes and health facilities for appointments and treatments, guaranteeing safe and convenient. The service aims to sacrifice patients a more comfortable and dignified health experience, reinforcing the principles of hospitality within the health sector. Launched only two years ago, the service has seen a strong absorption, with the number of beneficiaries that increase from 862 in 2023 to 5,365 in 2024.
Home Attention:
The Medical Home visit program saw a 68% increase in visits for three years, reaching a total of 90,816 visits, compared to 23,277 in 2022 to 39,114 in 2024. This reflects the commitment of Dubai Health, and the delivery of a COUND is access.
Telemedicine:
From 2022 to 2024, Dubai Health provided 256,350 teleconsultation services, reflecting an increase of 17.7%. The number of services increased from 78,969 in 2022 to 92,930 in 2024, supporting the objectives of Dubai’s digital strategy.
Call center operations:
Approximately 5 million calls were professionally administered about three years, which demonstrated high levels of response capacity and operational preparation to meet community medical care needs.
Redesigning the patient’s trip
The Patient Nquisign Program of the patient of Dubai Health is designed to follow the patient care pathway from the entrance to the system to the completion of the treatment, ensuring a perfect and coordinated at all stages of care.
The initiative focuses on optimizing 45 priority care routes, which covers approximately 68% of the population of patients, including emergency, specialized and preventive care trips.
Developed in direct response to the feedback and the ideas of the community with respect to the experiences of medical care, the initiative aligns interdisciplinary efforts and takes advantage of the data to reinforce the integrated services of high impact of preparation and commitment of Dubai Health.
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